Project Metrics
Suggested Categories and Measurements for Organizations Managing Projects
ON-TIME
What percent of projects has been completed on time (or within 10%)?
What is average overage in time as a percent?
What percent of active projects is on time and to-date according to earned
value milestones?
ON-BUDGET
What percent of projects has been completed on budget (or within 10%)?
What is the average overage in cost as a percent?
What is the earned value variance?
CUSTOMER DELIVERABLES
Did the project meet customer expectations (general)?
Did the project meet specifically identified customer expectations defined
at the beginning of the project? (i.e. what customer benefit was expected
to justify the project)
Was training effective? (3 months later customers still understand project
deliverable)
Was implementation effective? (target usage achieved in targeted timeframe)
Did implementation disrupt other priorities/processes more than expected?
Did the ongoing costs, including training, match expectations?
QUALITY PROJECT PROCESS
Customer felt the Project Team understood their needs and identified
a good solution.
Roles of Project Team, Steering Team and Customers were well understood.
Customer meetings were held based on initial agreement (i.e. bi-weekly
meetings).
Project status was updated based on initial customer agreement (i.e. weekly
written reports).
Change process was well identified and managed appropriately.
Project Team had a "make-it-happen" attitude, and goes "over-and-above"
to make the project successful with a sense of urgency.
Project Team creatively overcame obstacles encountered or issues raised
in a way to optimize project results.
Problems were resolved through a disciplined, identified process.
Number of defects or project problems in initial and secondary testing
processes.
Training and implementation issues were discussed and agreed to in advance.
Project implementation went smoothly with few defects, rewrites or project
problems.
RISKS
Risks were identified throughout the project along with actions mitigating
the risks
No/few "surprises" where project results were not expected
Number of change requests submitted
Number of change requests approved