Insurance
Services
As in most organizations, a combination of financial and non financial
measures define what business performance metrics (key performance indciators
- KPI's) should be used as a measure of success. Rather than absolute
numbers, this dashboard shows its KPIs in percentage terms and presumes
an incremental positive changes on a periodic basis. As you can easily
see from the gauges, the financial measures (that of revenue and margin
growth) and margin itself are all on target for the month. Labor costs
are in line as is employee turnover. The KPI's that need attention are
Injury Rate, which over an acceptable rate, and Claims over Sales and
the percentage paid over 30 days also needs attention. The gauge for Injury
Rate (see below) shows that this might be an abnormality, since previous
months were well within bounds, so this is one to watch, rather than take
an action on.
