Information
Technology
There are many dimensions of an IT organization. Here, the IT team is monitoring project on time completion, team training and that service availability was within service level agreement. Overall the dashboard is ok. IT needs to make sure not to fall down on training any further. Customer Satisfaction has a problem. This is the single point of failure, and needs to be addressed! The value of the dashboard here is evident – let’s focus on the customer and how to improve satisfaction.
